tag:status.teamviewer.com,2005:/historyTeamViewer Status - Incident History2024-03-28T16:48:46+01:00TeamViewertag:status.teamviewer.com,2005:Incident/203080602024-03-20T15:06:23+01:002024-03-20T15:06:23+01:00TeamViewer Ticketsystem<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:06</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:01</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:32</var> CET</small><br><strong>Update</strong> - TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue.<br /><br />Please feel free to use our chat or the phone in the meantime until the problem is resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Investigating</strong> - TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue.</p>tag:status.teamviewer.com,2005:Incident/203088752024-03-20T11:42:46+01:002024-03-20T11:42:46+01:00TeamViewer Customer portal - connectivity issue<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:10</var> CET</small><br><strong>Investigating</strong> - Connection error when trying to use the TeamViewer Customer portal.</p>tag:status.teamviewer.com,2005:Incident/200555742024-03-02T23:00:57+01:002024-03-02T23:00:57+01:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:52</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:52</var> CET</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period March 02, 08:00 PM - 11:00 PM (CET).<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/197526922024-02-03T23:00:06+01:002024-02-03T23:00:06+01:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:06</var> CET</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period February 03, 08:00 PM - 11:00 PM (CET).<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/196439592024-01-08T13:37:59+01:002024-01-08T13:37:59+01:00Login Issues<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:40</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the login services.</p>tag:status.teamviewer.com,2005:Incident/194975222024-01-06T23:00:09+01:002024-01-06T23:00:09+01:00Scheduled Maintenance<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:07</var> CET</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time period 06 Jan, 08:00 PM - 11:00 PM (CET].<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/192125282023-12-03T00:03:09+01:002023-12-03T00:03:09+01:00Scheduled Maintenance<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>00:03</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>22:13</var> CET</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period December 02, 08:00 PM - 00:00 AM CET].<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/192442982023-11-29T22:48:11+01:002023-11-29T22:48:11+01:00Degraded Performance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Identified</strong> - A subset of our users is currently experiencing latency or errors when accessing TeamViewer and the Management Console, primarily in the United States. Our engineers have identified a preliminary root cause and are working to mitigate the issue. We will publish the next status update as soon as possible.</p>tag:status.teamviewer.com,2005:Incident/192372182023-11-28T23:56:38+01:002023-11-28T23:56:38+01:00Connectivity issue<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>23:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:57</var> CET</small><br><strong>Monitoring</strong> - We fixed the issue which caused the connectivity issue and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:47</var> CET</small><br><strong>Update</strong> - We are currently encountering issues with one of our backend databases. As a result, clients may experience difficulty logging in, and disruptions to our services are anticipated.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:09</var> CET</small><br><strong>Identified</strong> - Our engineers identified the underlying root cause for a connectivity issue and are working on the resolution. We will update our status page with new information as soon as possible.</p>tag:status.teamviewer.com,2005:Incident/191491472023-11-21T09:11:18+01:002023-11-21T09:11:18+01:00Push notifications<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>09:11</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:08</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:06</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:41</var> CET</small><br><strong>Investigating</strong> - We are currently having issues with one of our backend services. Push notifications to our Android and iOS apps will be received with a delay."</p>tag:status.teamviewer.com,2005:Incident/191037262023-11-14T17:19:31+01:002023-11-14T17:19:31+01:00Connectivity issue<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>17:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:45</var> CET</small><br><strong>Monitoring</strong> - The connectivity issue appears to be fixed and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:35</var> CET</small><br><strong>Update</strong> - We are diligently conducting further investigations into this matter.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>05:33</var> CET</small><br><strong>Investigating</strong> - A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.</p>tag:status.teamviewer.com,2005:Incident/188505502023-10-29T00:00:09+02:002023-10-29T00:00:09+02:00Scheduled Maintenance<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period October 28, 08:00 PM CET - October 29, 00:00 AM CET.<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/188202812023-10-17T05:34:54+02:002023-10-17T05:34:54+02:00Degraded Performance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:34</var> CEST</small><br><strong>Resolved</strong> - We fixed the degraded performance and all our systems are back online and functional.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>03:37</var> CEST</small><br><strong>Monitoring</strong> - We fixed the issue which caused the degraded performance and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>02:25</var> CEST</small><br><strong>Investigating</strong> - A subset of our users are currently experiencing issues with password reset. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.</p>tag:status.teamviewer.com,2005:Incident/185744182023-09-30T23:30:09+02:002023-09-30T23:30:09+02:00Scheduled Maintenance<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>23:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>20:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:54</var> CEST</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period September 30, 08:00 PM - 11:30 PM CET .<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/181830962023-09-16T23:01:04+02:002023-09-16T23:01:04+02:00Scheduled Maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>12:09</var> CEST</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period 2023-09-16 at 9:00 - 11:00 PM CEST.<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/184812822023-09-13T13:20:03+02:002023-09-13T13:20:03+02:00Homepage - Support page not accessible<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>17:53</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.teamviewer.com,2005:Incident/181731092023-08-28T12:45:38+02:002023-08-28T12:45:38+02:00Longer loading times<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>12:45</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:55</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:45</var> CEST</small><br><strong>Identified</strong> - A subset of users experiencing long loading times for their device lists.</p>tag:status.teamviewer.com,2005:Incident/181707522023-08-27T00:01:08+02:002023-08-27T00:01:08+02:00Scheduled Maintenance<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>00:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>20:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:12</var> CEST</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period 08/26/2023 08:00 PM - 08/27/2023 00:00 AM (CET).<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/179116892023-07-30T00:02:09+02:002023-07-30T00:02:09+02:00Scheduled Maintenance<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>00:02</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:59</var> CEST</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period July 29, 08:00 PM - end July 30, 00:00 AM CET.<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/179861352023-07-26T05:00:00+02:002023-07-28T16:19:48+02:00Wrong timestamps<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>05:00</var> CEST</small><br><strong>Resolved</strong> - Identified - a server node switched to an erroneous time, resulting in some events and action having a wrong timestamp<br /><br />Monitoring - A fix is implemented and we are assessing the impact of the incident</p>tag:status.teamviewer.com,2005:Incident/179432782023-07-24T12:25:28+02:002023-07-24T12:25:28+02:00Phone system - Degraded performance<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:25</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:25</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Identified</strong> - We are currently in the process of migrating our Phone system, availability and call quality may be disrupted. We have identified the root cause and we are working on it.</p>tag:status.teamviewer.com,2005:Incident/177627842023-07-18T12:00:14+02:002023-07-18T12:00:14+02:00Phone System Maintenance<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>17:49</var> CEST</small><br><strong>Scheduled</strong> - Our phone system will undergo scheduled maintenance on July 18th, 2023, for a couple of hours in our APAC Region. During this time, our phone lines will be temporarily unavailable as we work to enhance our services.<br /><br />We apologize for any inconvenience caused and encourage you to seek assistance through our alternative support channels:<br /><br />Live Chat: Visit our Support page and click on the chat icon in the bottom right corner to connect with a knowledgeable support representative.<br />Submit a ticket through our online portal, providing details about your issue. Our team will promptly address your concerns.<br />Community Forums: Engage with our community of users and experts on our forums. Share your questions, insights, and experiences while receiving valuable assistance.<br />We appreciate your patience and understanding as we strive to improve our services.</p>tag:status.teamviewer.com,2005:Incident/176279932023-07-15T23:00:06+02:002023-07-15T23:00:39+02:00Scheduled Maintenance<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:55</var> CEST</small><br><strong>Scheduled</strong> - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. <br />This maintenance may result in a limited availability of our services during this time-period 2023-07-15, from 9:00 PM - 11:30 PM CEST.<br />Running TeamViewer sessions are not affected by limited availability during the maintenance.</p>tag:status.teamviewer.com,2005:Incident/177627652023-07-12T19:00:19+02:002023-07-12T19:00:19+02:00Phone System Maintenance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>17:47</var> CEST</small><br><strong>Scheduled</strong> - Our phone system will undergo scheduled maintenance on July 12th, 2023, for a couple of hours in our America's Region. During this time, our phone lines will be temporarily unavailable as we work to enhance our services.<br /><br />We apologize for any inconvenience caused and encourage you to seek assistance through our alternative support channels:<br /><br />Live Chat: Visit our Support page and click on the chat icon in the bottom right corner to connect with a knowledgeable support representative.<br />Submit a ticket through our online portal, providing details about your issue. Our team will promptly address your concerns.<br />Community Forums: Engage with our community of users and experts on our forums. Share your questions, insights, and experiences while receiving valuable assistance.<br />We appreciate your patience and understanding as we strive to improve our services.</p>tag:status.teamviewer.com,2005:Incident/177626332023-07-10T10:00:14+02:002023-07-10T10:00:14+02:00Phone System Maintenance<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>06:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>17:28</var> CEST</small><br><strong>Scheduled</strong> - Our phone system will undergo scheduled maintenance on July 10th, 2023, for a couple of hours for the EMEA Region. During this time, our phone lines will be temporarily unavailable as we work to enhance our services.<br /><br />We apologize for any inconvenience caused and encourage you to seek assistance through our alternative support channels:<br /><br />Live Chat: Visit our Support page and click on the chat icon in the bottom right corner to connect with a knowledgeable support representative.<br />Submit a ticket through our online portal, providing details about your issue. Our team will promptly address your concerns.<br />Community Forums: Engage with our community of users and experts on our forums. Share your questions, insights, and experiences while receiving valuable assistance.<br /><br />We appreciate your patience and understanding as we strive to improve our services.</p>