Delivery of push notifications fails

Incident Report for TeamViewer

Resolved

This incident has been resolved.

Posted Dec 31, 2017 - 17:28 CET

Update

Only a small number of users is affected by this issue.

Posted Dec 31, 2017 - 15:37 CET

Update

Unfortunately we were not able to implement a solution yet and are still working on it.

Posted Dec 31, 2017 - 15:03 CET

Identified

No push notifications are currently sent out to mobile devices when chat messages are received. We have identified the root cause and are working on a solution. We will publish the next status update at the latest in 60 minutes.

Posted Dec 31, 2017 - 14:04 CET