All Systems Operational

Uptime over the past 90 days. View historical uptime.
TeamViewer Services Operational
90 days ago
99.98 % uptime
Today
Management Console Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Remote Management Operational
90 days ago
100.0 % uptime
Today
Monitoring & Asset Management Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
DEX Platform and Solutions Operational
90 days ago
99.99 % uptime
Today
DEX Platform – UK South 1 Operational
90 days ago
99.94 % uptime
Today
DEX Platform – North Europe 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – West Europe 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – East US 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – West US 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – Canada Central 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – EU West 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – US East 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – CA Central 1 Operational
90 days ago
100.0 % uptime
Today
1E Client Updates Operational
DEX On Premises Platform Updates Operational
Website Operational
90 days ago
100.0 % uptime
Today
TeamViewer Community Operational
90 days ago
99.97 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
TeamViewer Ticketsystem Operational
90 days ago
100.0 % uptime
Today
TeamViewer AI Operational
90 days ago
100.0 % uptime
Today
TeamViewer AI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DEX Platform 26.7 Upgrade | Canada Central 1 Jul 13, 2026 10:00-14:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 12:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 13:57 CEST

DEX Solutions 26.7 Upgrade | CA Central 1 Jul 14, 2026 14:00-16:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 12:00 UTC and 14:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:09 CEST

DEX Platform 26.7 Upgrade | North Europe 1 Jul 14, 2026 17:00-20:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 15:00 UTC and 18:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:00 CEST

DEX Solutions 26.7 Upgrade | EU West 1 Jul 15, 2026 05:30-07:30 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 3:30 UTC and 5:30 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:10 CEST

DEX Platform 26.7 Upgrade | West US 1 Jul 15, 2026 10:00-13:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:02 CEST

DEX Platform 26.7 Upgrade | UK South 1 Jul 15, 2026 20:00-23:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 18:00 UTC and 21:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:04 CEST

DEX Platform 26.7 Upgrade | East US 1 Jul 16, 2026 10:00-13:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:06 CEST

DEX Solutions 26.7 Upgrade | US East 1 Jul 16, 2026 13:00-15:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 11:00 UTC and 13:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:11 CEST

DEX Platform 26.7 Upgrade | West Europe 1 Jul 16, 2026 19:00-22:00 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 17:00 UTC and 20:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Posted on Jul 11, 2026 - 14:07 CEST
Jul 12, 2026

No incidents reported today.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
Resolved - This issue has now been resolved.
Further details can be found here
https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.
Jul 2, 19:12 CEST
Update - Our teams are continuing work on hotfixes for the various supported versions.
We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.

We will continue to monitor the situation and provide an update by 14:00 UTC on Tuesday 30th June
Jun 29, 16:36 CEST
Monitoring - Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.

We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June
Jun 28, 14:49 CEST
Update - Our teams are busy creating suitable hotfixes for the DEX Platform.
More information will be available shortly covering the various versions via the banner on the Support Portal.
The manual fix is still available as the previous update

The next update will be before 14:00 UTC
Jun 28, 11:55 CEST
Update - We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting.
Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20the%20Platform%20UI%20and%20the%20coordinator%20server%20will%20not%20start.
Further updates will be provided 28/6/26 @10am
Jun 27, 23:37 CEST
Identified - We have identified the issue and teams are working towards a fix.
Jun 27, 21:10 CEST
Investigating - We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access.

Impact

Single Tenancy and On-Premises environments are affected

Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in

Infrastructure logs show: VerifyActivationSignature: failed(3)

If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details.

Client connectivity is not affected



Current Status
Our engineering and support teams are actively investigating the root cause. An out-of-hours escalation has been triggered and the cloud engineering team has been engaged. We are working towards a resolution and will provide updates every two hours.

Next Update
We will provide the next update by 20:00 UTC on 27 June 2026.
Jun 27, 19:46 CEST
Jul 1, 2026

No incidents reported.

Jun 30, 2026
Scheduled Maintenance DEX 30 June 20206
Completed - The scheduled maintenance has been completed.
Jun 30, 16:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:45 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 30, 15:33 CEST
Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Jun 30, 15:31 CEST
Jun 29, 2026
DEX Platform Hotfix | All Regions
Completed - The scheduled maintenance has been completed.
Jun 29, 18:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 16:40 CEST
Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Jun 29, 16:39 CEST
Jun 28, 2026
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