DEX Platform Intelligence, Insights not generating
Identified - We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.
Oct 21, 2026 - 19:23 CEST
Servicecamp maintenance
Identified - We have temporarily disabled access to this service while performing important infrastructure updates. Service will be restored once validation is complete. Further updates will be provided here.
Oct 21, 2026 - 18:16 CEST
Uptime over the past 90 days. View historical uptime.
TeamViewer Services Operational
Management Console Operational
API Operational
IoT Operational
Remote Management Operational
Monitoring & Asset Management Operational
Backup Operational
Endpoint Protection Operational
DEX Platform and Solutions Partial Outage
DEX Federal Operational
DEX Platform – UK South 1 Partial Outage
DEX Platform – North Europe 1 Partial Outage
DEX Platform – West Europe 1 Partial Outage
DEX Platform – East US 1 Partial Outage
DEX Platform – West US 1 Partial Outage
DEX Platform – West US 2 Partial Outage
DEX Platform – Canada Central 1 Partial Outage
DEX Solutions – EU West 1 Operational
DEX Solutions – US East 1 Operational
DEX Solutions – CA Central 1 Operational
DEX Solutions West US 2 Operational
1E Client Updates Operational
DEX On Premises Platform Updates Operational
Website Operational
TeamViewer Community Operational
Customer Portal Operational
Phone System Operational
TeamViewer Ticketsystem Under Maintenance
TeamViewer AI Operational
TeamViewer AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Remote & Tensor : Scheduled Maintenance Oct 31, 2026 20:00-23:00 CET

We will perform scheduled maintenance on TeamViewer’s core systems on October 31, from 08:00 PM to 11:00 PM ( CET ).

During this time, some TeamViewer services may be temporarily unavailable. Running TeamViewer sessions are not affected.
Posted on Oct 20, 2026 - 16:31 CEST

Oct 21, 2026

WebAPI incident
Resolved - This incident has been resolved.
Oct 21, 16:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 16:31 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 16:29 CEST
Investigating - We´re currently seeing issues with our WebAPI services being unreliable, we´re working on a fix
Oct 21, 16:17 CEST

Oct 20, 2026

DEX Platform Intelligence, Insights not generated for 11 days
Resolved - Following the update made on the platform we can confirm that Insights are now appearing,
Oct 20, 19:34 CEST
Update - We are continuing to investigate this issue.
Oct 20, 19:24 CEST
Investigating - We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.
Oct 20, 19:21 CEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Remote & Tensor : WebAPI unavailable
Resolved - On 11 October, we experienced an issue affecting WebAPI services from 07:00 to 11:50 CEST.
Oct 11, 07:00 CEST

Oct 10, 2026

No incidents reported.

Oct 9, 2026

DEX Solutions 26.10 Upgrade | EU West 1
Completed - The scheduled maintenance has been completed.
Oct 9, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:30 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 3:30 UTC and 5:30 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm
Oct 3, 23:36 CEST

Oct 8, 2026

DEX Platform Scheduled Hotfix 26.10 West Europe
Completed - The scheduled maintenance has been completed.
Oct 8, 20:23 CEST
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 19:49 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:43 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Oct 8, 19:41 CEST
DEX Solutions 26.10 Upgrade | US East 1
Completed - The scheduled maintenance has been completed.
Oct 8, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 13:01 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 11:00 UTC and 13:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm
Oct 3, 23:34 CEST
DEX Platform 26.10 Upgrade | East US 1
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
[https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm
Oct 3, 23:29 CEST
DEX Platform 26.10 Upgrade | West US 2
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 7:00 UTC and 10:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm
Oct 3, 23:27 CEST

Oct 7, 2026

DEX Platform 26.10 Upgrade | UK South 1
Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 18:00 UTC and 21:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm
Oct 3, 23:26 CEST
DEX Platform 26.10 Upgrade | West US 1
Completed - The scheduled maintenance has been completed.
Oct 7, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm
Oct 3, 23:24 CEST
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