DEX Platform 26.11 Upgrade | Canada Central 1
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 02, 2026 - 10:00 CET
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 9:00 UTC and 13:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Nov 2, 2026 10:00-14:00 CET
Uptime over the past 90 days. View historical uptime.
TeamViewer Services Operational
Management Console Operational
API Operational
IoT Operational
Remote Management Operational
Monitoring & Asset Management Operational
Backup Operational
Endpoint Protection Operational
DEX Platform and Solutions Under Maintenance
DEX Federal Operational
DEX Platform – UK South 1 Operational
DEX Platform – North Europe 1 Operational
DEX Platform – West Europe 1 Operational
DEX Platform – East US 1 Operational
DEX Platform – West US 1 Operational
DEX Platform – West US 2 Operational
DEX Platform – Canada Central 1 Under Maintenance
DEX Solutions – EU West 1 Operational
DEX Solutions – US East 1 Operational
DEX Solutions – CA Central 1 Operational
DEX Solutions West US 2 Operational
1E Client Updates Operational
DEX On Premises Platform Updates Operational
Website Operational
TeamViewer Community Operational
Customer Portal Operational
Phone System Operational
TeamViewer Ticketsystem Operational
TeamViewer AI Operational
TeamViewer AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DEX On-prem Service Pack : 9.2 SP1 Oct 27, 2026 15:00 - Nov 3, 2026 15:00 CET

The following service pack for DEX On-Prem 9.2 is now available on the Support Portal for download.

https://support.teamviewer.com/en/support/solutions/articles/75000151686

We encourage customers to install and keep up to date with the latest release

TeamViewer Support
Posted on Oct 27, 2026 - 14:26 CET

DEX Solutions 26.11 Upgrade | CA Central 1 Nov 3, 2026 14:00-16:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 13:00 UTC and 15:00 UTC

During this maintenance window, there may be temporary disruptions to your DEX Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:25 CET

DEX Platform 26.11 Upgrade | North Europe 1 Nov 3, 2026 17:00-20:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 16:00 UTC and 19:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 21:59 CET

DEX Platform 26.11 Upgrade | West US 1 Nov 4, 2026 10:00-13:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 9:00 UTC and 12:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:01 CET

DEX Platform 26.11 Upgrade | UK South 1 Nov 4, 2026 20:00-23:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 19:00 UTC and 22:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:03 CET

DEX Platform 26.11 Upgrade | West US 2 Nov 5, 2026 09:00-12:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:05 CET

DEX Platform 26.11 Upgrade | East US 1 Nov 5, 2026 10:00-13:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 9:00 UTC and 12:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:09 CET

DEX Solutions 26.11 Upgrade | US East 1 Nov 5, 2026 13:00-15:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 12:00 UTC and 14:00 UTC

During this maintenance window, there may be temporary disruptions to your DEX Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:27 CET

DEX Platform 26.11 Upgrade | West Europe 1 Nov 5, 2026 19:00-22:00 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 18:00 UTC and 21:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:11 CET

DEX Solutions 26.11 Upgrade | EU West 1 Nov 6, 2026 05:30-07:30 CET

We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 4:30 UTC and 6:30 UTC

During this maintenance window, there may be temporary disruptions to your DEX Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-11-release-notes.htm
Posted on Nov 01, 2026 - 22:29 CET

TeamViewer Community: Scheduled Maintenance Nov 18, 2026 02:00-05:00 CET

The TeamViewer Community will undergo scheduled maintenance on November 18, from 2:00AM to 5:00AM (CET). During this time, the TeamViewer Community may be temporarily unavailable.
Posted on Oct 29, 2026 - 11:09 CET

Nov 2, 2026

Unresolved incident: DEX Platform 26.11 Upgrade | Canada Central 1.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Remote & Tensor : Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:00 CET
Scheduled - We will perform scheduled maintenance on TeamViewer’s core systems on October 31, from 08:00 PM to 11:00 PM ( CET ).

During this time, some TeamViewer services may be temporarily unavailable. Running TeamViewer sessions are not affected.
Oct 20, 16:31 CEST

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

DEX Platform Intelligence, Insights not generating
Resolved - Hotfix 26.10.7 has been deployed to all regions. Insights are now being generated.
Oct 27, 14:22 CET
Update - We have developed a fix that is currently undergoing QA testing. We are targeting deployment on 26 October 2026 and will provide an update if this date changes.
Oct 23, 11:31 CEST
Identified - We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.
Oct 21, 19:23 CEST

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Servicecamp maintenance
Resolved - This incident has been resolved.
Oct 23, 14:52 CEST
Identified - We have temporarily disabled access to this service while performing important infrastructure updates. Service will be restored once validation is complete. Further updates will be provided here.
Oct 21, 18:16 CEST

Oct 22, 2026

DEX License Server Maintenance
Resolved - The licensing infrastructure maintenance has now been completed and access has been resumed.
Oct 22, 16:46 CEST
Identified - We have temporarily disabled access to this service while performing important infrastructure updates.
Service will be restored once validation is complete.
Oct 22, 12:09 CEST
Investigating - We have temporarily disabled access to this service while performing important infrastructure updates.
Service will be restored once validation is complete.
Oct 22, 12:07 CEST

Oct 21, 2026

WebAPI incident
Resolved - This incident has been resolved.
Oct 21, 16:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 16:31 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 16:29 CEST
Investigating - We´re currently seeing issues with our WebAPI services being unreliable, we´re working on a fix
Oct 21, 16:17 CEST

Oct 20, 2026

DEX Platform Intelligence, Insights not generated for 11 days
Resolved - Following the update made on the platform we can confirm that Insights are now appearing,
Oct 20, 19:34 CEST
Update - We are continuing to investigate this issue.
Oct 20, 19:24 CEST
Investigating - We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.
Oct 20, 19:21 CEST

Oct 19, 2026

No incidents reported.

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