DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
Update - We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting.
Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20the%20Platform%20UI%20and%20the%20coordinator%20server%20will%20not%20start.
Further updates will be provided 28/6/26 @10am
Jun 27, 2026 - 23:37 CEST
Identified - We have identified the issue and teams are working towards a fix.
Jun 27, 2026 - 21:10 CEST
Investigating - We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access.

Impact

Single Tenancy and On-Premises environments are affected

Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in

Infrastructure logs show: VerifyActivationSignature: failed(3)

If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details.

Client connectivity is not affected



Current Status
Our engineering and support teams are actively investigating the root cause. An out-of-hours escalation has been triggered and the cloud engineering team has been engaged. We are working towards a resolution and will provide updates every two hours.

Next Update
We will provide the next update by 20:00 UTC on 27 June 2026.
Jun 27, 2026 - 19:46 CEST
Uptime over the past 90 days. View historical uptime.
TeamViewer Services Operational
90 days ago
99.96 % uptime
Today
Management Console Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Remote Management Operational
90 days ago
100.0 % uptime
Today
Monitoring & Asset Management Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
DEX Platform and Solutions Major Outage
90 days ago
99.99 % uptime
Today
DEX Platform – UK South 1 Operational
90 days ago
99.94 % uptime
Today
DEX Platform – North Europe 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – West Europe 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – East US 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – West US 1 Operational
90 days ago
100.0 % uptime
Today
DEX Platform – Canada Central 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – EU West 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – US East 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – CA Central 1 Operational
90 days ago
100.0 % uptime
Today
1E Client Updates Operational
DEX On Premises Platform Updates Major Outage
Website Operational
90 days ago
100.0 % uptime
Today
TeamViewer Community Operational
90 days ago
99.97 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
TeamViewer Ticketsystem Operational
90 days ago
100.0 % uptime
Today
TeamViewer AI Operational
90 days ago
100.0 % uptime
Today
TeamViewer AI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 28, 2026

No incidents reported today.

Jun 27, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 20:00 CEST
Scheduled - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems.
This maintenance may result in a limited availability of our services during this time-period June 27, 08:00 PM 11:00 PM [CET].
Running TeamViewer sessions are not affected by limited availability during the maintenance.
Jun 18, 13:22 CEST
Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026
Login issues
Resolved - This incident has been resolved.
Jun 22, 16:00 CEST
Update - We are continuing to monitor for any further issues.
Jun 22, 15:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 15:52 CEST
Investigating - We are currently investigating this issue.
Jun 22, 15:37 CEST
Jun 21, 2026

No incidents reported.

Jun 20, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:00 CEST
Scheduled - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems.
This maintenance may result in a limited availability of our services during this time-period 2026-06-20 between 8 - 10 PM CEST.
Running TeamViewer sessions are not affected by limited availability during the maintenance.
Jun 11, 11:55 CEST
Jun 19, 2026

No incidents reported.

Jun 18, 2026
DEX Platform 26.6 Upgrade | West Europe 1
Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 19:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 17:00 UTC and 20:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:49 CEST
DEX Solutions 26.6 Upgrade | US East 1
Completed - The scheduled maintenance has been completed.
Jun 18, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:01 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 11:00 UTC and 13:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:57 CEST
DEX Platform Scheduled Hotfix | UK South 1
Completed - The scheduled maintenance has been completed.
Jun 18, 14:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:05 CEST
Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Jun 18, 13:04 CEST
DEX Platform 26.6 Upgrade | East US 1
Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:48 CEST
Jun 17, 2026
DEX Platform 26.6 Upgrade | UK South 1
Completed - The scheduled maintenance has been completed.
Jun 17, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 18:00 UTC and 21:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:46 CEST
DEX Platform Scheduled Hotfix | Multiple Regions
Completed - The scheduled maintenance has been completed.
Jun 17, 19:41 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:41 CEST
Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Jun 17, 18:40 CEST
DEX Platform 26.6 Upgrade | West US 1
Completed - The scheduled maintenance has been completed.
Jun 17, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:45 CEST
DEX Solutions 26.6 Upgrade | EU West 1
Completed - The scheduled maintenance has been completed.
Jun 17, 06:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 04:30 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 3:30 UTC and 5:30 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:54 CEST
Jun 16, 2026
DEX Platform 26.6 Upgrade | North Europe 1
Completed - The scheduled maintenance has been completed.
Jun 16, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 16:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 15:00 UTC and 18:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:43 CEST
DEX Solutions 26.6 Upgrade | CA Central 1
Completed - The scheduled maintenance has been completed.
Jun 16, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 13:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 13:55 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 12:00 UTC and 14:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:52 CEST
Jun 15, 2026
DEX Platform 26.6 Upgrade | Canada Central 1
Completed - The scheduled maintenance has been completed.
Jun 15, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 12:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm
Jun 14, 13:41 CEST
Jun 14, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage