DEX PLATFORM. Inventory Software pages not loading
Monitoring - A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve
Jul 18, 2026 - 11:31 CEST
Identified - We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.
Jul 17, 2026 - 16:05 CEST
Investigating - We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed.

Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.
Jul 17, 2026 - 15:12 CEST
Uptime over the past 90 days. View historical uptime.
TeamViewer Services Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Remote Management Operational
90 days ago
100.0 % uptime
Today
Monitoring & Asset Management Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
DEX Platform and Solutions Partial Outage
90 days ago
99.65 % uptime
Today
DEX Platform – UK South 1 Partial Outage
90 days ago
99.32 % uptime
Today
DEX Platform – North Europe 1 Partial Outage
90 days ago
99.38 % uptime
Today
DEX Platform – West Europe 1 Partial Outage
90 days ago
99.38 % uptime
Today
DEX Platform – East US 1 Partial Outage
90 days ago
99.38 % uptime
Today
DEX Platform – West US 1 Partial Outage
90 days ago
99.38 % uptime
Today
DEX Platform – Canada Central 1 Partial Outage
90 days ago
99.38 % uptime
Today
DEX Solutions – EU West 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – US East 1 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions – CA Central 1 Operational
90 days ago
100.0 % uptime
Today
1E Client Updates Operational
DEX On Premises Platform Updates Operational
DEX Platform West US 2 Operational
90 days ago
100.0 % uptime
Today
DEX Solutions West US 2 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
TeamViewer Community Operational
90 days ago
99.97 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
TeamViewer Ticketsystem Operational
90 days ago
100.0 % uptime
Today
TeamViewer AI Operational
90 days ago
100.0 % uptime
Today
TeamViewer AI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DEX Platform Scheduled Hotfix | All Regions Jul 17, 2026 16:04-18:04 CEST

We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Posted on Jul 17, 2026 - 16:03 CEST
Jul 19, 2026

No incidents reported today.

Jul 18, 2026

Unresolved incident: DEX PLATFORM. Inventory Software pages not loading.

Jul 17, 2026
Jul 16, 2026
DEX Platform 26.7 Upgrade | West Europe 1
Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 17:00 UTC and 20:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:07 CEST
DEX Platform Scheduled Hotfix | All regions excluding WEST EUROPE1
Completed - The scheduled maintenance has been completed.
Jul 16, 16:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:05 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.
Jul 16, 15:04 CEST
DEX Solutions 26.7 Upgrade | US East 1
Completed - The scheduled maintenance has been completed.
Jul 16, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:02 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 11:00 UTC and 13:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:11 CEST
DEX Platform 26.7 Upgrade | East US 1
Completed - The scheduled maintenance has been completed.
Jul 16, 13:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:06 CEST
DEX Platform 26.7 Upgrade | Canada Central 1
Completed - The scheduled maintenance has been completed.
Jul 16, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 7:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 13:57 CEST
Jul 15, 2026
DEX Platform 26.7 Upgrade | UK South 1
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 18:00 UTC and 21:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:04 CEST
DEX Platform 26.7 Upgrade | West US 1
Completed - The scheduled maintenance has been completed.
Jul 15, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 8:00 UTC and 11:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:02 CEST
DEX Solutions 26.7 Upgrade | EU West 1
Completed - The scheduled maintenance has been completed.
Jul 15, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:30 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 3:30 UTC and 5:30 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:10 CEST
Jul 14, 2026
DEX Platform 26.7 Upgrade | North Europe 1
Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform.

For your region, this maintenance will be between 15:00 UTC and 18:00 UTC

During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:00 CEST
DEX Solutions 26.7 Upgrade | CA Central 1
Completed - The scheduled maintenance has been completed.
Jul 14, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 CEST
Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product.

For your region, this maintenance will be between 12:00 UTC and 14:00 UTC

During this maintenance window, there may be temporary disruptions to your 1E Solutions.

For more details, please review the Release Notes:
https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm
Jul 11, 14:09 CEST
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

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