DEX Platform Intelligence, Insights not generating

Incident Report for TeamViewer

Identified

We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.

Posted Oct 21, 2026 - 19:23 CEST

This incident affects: DEX Platform and Solutions (DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – West US 2, DEX Platform – Canada Central 1).