DEX Connectivity issue - UK South 1

Incident Report for TeamViewer

Resolved

The issue with the Switches and DEX client connections for UK South 1 has been resolved.

Posted Apr 23, 2026 - 09:50 CEST

Update

We are continuing to monitor for any further issues.

Posted Apr 23, 2026 - 09:34 CEST

Monitoring

We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.

Posted Apr 23, 2026 - 09:14 CEST

Investigating

A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services.
Our engineers have not yet confirmed the underlying root cause and they are working on the identification.
We will update our status page with new information as soon as possible.

Posted Apr 23, 2026 - 08:20 CEST

This incident affected: DEX Platform and Solutions (DEX Platform – UK South 1).