Connectivity issue

Incident Report for TeamViewer

Resolved

We are closing this incident.

Posted Jun 03, 2019 - 16:26 CEST

Monitoring

After a detailed examination of the connectivity issue, our developers have ruled out that the underlying cause is due to errors in our network. We continue to monitor the situation.

Posted Jun 03, 2019 - 15:11 CEST

Update

Our engineers are still investigating on the connectivity issue in China. We will update our status page with new information as soon as possible.

Posted Jun 03, 2019 - 12:14 CEST

Investigating

A subset of our users in China are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

Posted Jun 03, 2019 - 08:17 CEST

This incident affected: TeamViewer Services.