Delay with service emails & issue with custom modules

Incident Report for TeamViewer

Resolved

This incident has been resolved.

Posted Mar 16, 2020 - 18:59 CET

Monitoring

Both issues should be fixed.
We will closely monitor our systems for the next hour.

Posted Mar 16, 2020 - 17:40 CET

Identified

Issue with emails delay has been fixed.
We are stil working on custom modules slowness and errors.

Posted Mar 16, 2020 - 16:22 CET

Investigating

We are currently experiencing a delay in sending out emails to our customers. Affected Emails are 1. Confirmation Email after purchase and 2. Trusted Device Email.
We are as well experiencing slowness on downloading custom modules.
We are already working on a fix for both.

Posted Mar 16, 2020 - 14:18 CET

This incident affected: TeamViewer Services.