Connectivity issue
Incident Report for TeamViewer
Resolved
This incident has been resolved.
Posted Aug 25, 2020 - 19:05 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2020 - 18:35 CEST
Update
Update - We are still working on a solution. We will post updates as soon as possible and the latest in 30 minutes.
Posted Aug 25, 2020 - 17:55 CEST
Update
Update - Our engineers are still working on a fix. Next update in 30min.
Posted Aug 25, 2020 - 17:21 CEST
Update
Update - We are continuing to work on a fix for this issue.
Posted Aug 25, 2020 - 16:43 CEST
Update
We are continuing to work on a fix for this issue.
Posted Aug 25, 2020 - 16:05 CEST
Identified
The issue has been identified and we are implementing a fix. A lot of our users are still experiencing difficulties to access our services.
Posted Aug 25, 2020 - 15:14 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2020 - 14:52 CEST
Investigating
A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Posted Aug 25, 2020 - 14:26 CEST
This incident affected: TeamViewer Services, Management Console, API, and IoT.