Connectivity issue DNS

Incident Report for TeamViewer

Resolved

This incident has been resolved.

Posted Oct 15, 2019 - 21:01 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2019 - 18:13 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 15, 2019 - 17:01 CEST

Investigating

A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

Posted Oct 15, 2019 - 16:25 CEST

This incident affected: TeamViewer Services and Website.