Degraded Performance

Incident Report for TeamViewer

Resolved

We fixed the degraded performance and all our systems are back online and functional.

Posted Jan 11, 2023 - 09:06 CET

Monitoring

We fixed the issue which caused the degraded performance and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.

Posted Jan 11, 2023 - 08:50 CET

Investigating

A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

Posted Jan 11, 2023 - 08:41 CET

This incident affected: TeamViewer Services, Management Console, API, IoT, Monitoring & Asset Management, Backup, Endpoint Protection, and TeamViewer Community.