DEX Platform West Europe (WEU1)

Incident Report for TeamViewer

Resolved

This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10

Posted Oct 05, 2026 - 19:24 CEST

Investigating

We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available

Posted Oct 05, 2026 - 16:18 CEST

This incident affected: DEX Platform and Solutions (DEX Platform – West Europe 1).