DEX Platform Intelligence, Insights not generated for 11 days

Incident Report for TeamViewer

Resolved

Following the update made on the platform we can confirm that Insights are now appearing,

Posted Oct 20, 2026 - 19:34 CEST

Update

We are continuing to investigate this issue.

Posted Oct 20, 2026 - 19:24 CEST

Investigating

We are investigating reports that Insights within intelligence have not been generated for 11 days.
We have implemented a change. We are continuing to monitor the situation.

Posted Oct 20, 2026 - 19:21 CEST

This incident affected: DEX Platform and Solutions (DEX Platform – East US 1).