Connectivity issue

Incident Report for TeamViewer

Resolved

This incident has been resolved.

Posted Mar 24, 2020 - 13:16 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 24, 2020 - 12:09 CET

Update

We are continuing to investigate this issue. IoT online console impacted as well.

Posted Mar 24, 2020 - 11:38 CET

Update

We are continuing to investigate this issue.

Posted Mar 24, 2020 - 11:29 CET

Investigating

A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
New connections are affected. Existing connections are not affected.

Posted Mar 24, 2020 - 10:57 CET

This incident affected: TeamViewer Services, Management Console, IoT, and TeamViewer Community.