Connectivity issue

Incident Report for TeamViewer

Resolved

This incident has been resolved.

Posted Nov 28, 2023 - 23:56 CET

Monitoring

We fixed the issue which caused the connectivity issue and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.

Posted Nov 28, 2023 - 22:57 CET

Update

We are currently encountering issues with one of our backend databases. As a result, clients may experience difficulty logging in, and disruptions to our services are anticipated.

Posted Nov 28, 2023 - 22:47 CET

Identified

Our engineers identified the underlying root cause for a connectivity issue and are working on the resolution. We will update our status page with new information as soon as possible.

Posted Nov 28, 2023 - 22:09 CET

This incident affected: TeamViewer Services, Management Console, and API.